An online learning course is available to help you get the most out of the Attendance Service CMS. You can still use the Attendance Service CMS if you haven’t completed the course.

All school roles are able to submit Chronic Absence Support Requests, add case comments, upload files and access reporting about cases that they can see. More information about each role is shown below:

• Attendance Lead
  • This role can see all attendance cases in the Attendance Service CMS for students who are currently enrolled at that school. The Attendance Lead can also be named as the School’s Primary Contact for any case. There can be more than one person with the Attendance Lead role at any school.
• Primary Contact
  • This role can be named as the School’s Primary Contact on any attendance case in the Attendance Service CMS. They only have access to the cases where they are the named School’s Primary Contact. The Primary Contact is the person who receives automated alerts about changes to the case, and they are the person that the service provider Case Manager will contact to discuss the case and collaborate on support provision. There can only be one Primary Contact on any case, but you can be the Primary Contact on any number of cases. There can be more than one person with the Primary Contact role at any school.
• Office Support
  • This role can access all cases for enrolled students, in order to add case comments, upload files or print out support requests. There can be more than one person with the Office Support role at any school.