Education Service Desk

Freephone: 0800 422 599 (NZ Only)

Email: service.desk@education.govt.nz

Sector Applications supported by the Education Service Desk:

• Border Exceptions
• Construction Management
• Counselling in Schools
• Cyber Security Resources
• Distance Learning Packs
• e-asTTle (online Assessment tool)
• Education Learning Management System
• Emergency Resourcing
• ENROL
• Healthy School Lunches
• Ngā iti Kahurangi   
• NSI (National Student Index)
• NZQA SSE (Secondary School Extranet, Digital Moderation)
• NZQA TEOE (Tertiary Education Organisation Extranet)
• PaCT (Progress and Consistency Tool)
• Physical Restraints
• PLD (Professional Learning Development)
• Pokapū Waka Kura
• Pokapū Waka Kura | School Transport Hub
• Pourato (Funding system for schools | kura and early learning)
• Private School Applications
• Property School Led
• Reading Recovery
• Regional Response Management
• Scholarships & Grants
• School Planning & Reporting
• SESTA (School Transport Application)
• Te Mahau
• Te Mahau Service Portal
• Te Puna Ohunahi Mātauranga | Education Workforce
• Teaching council - Hapori Matatū

Channels Team

Formerly Resourcing Support*

Contact details for the Channels team at the Ministry of Education are below.

Phone: (04) 463 8383

Email: e.admin@education.govt.nz

Support is available Monday to Friday, between the hours of 8:00am and 5:00pm.

Education Sector Logon Applications supported by the Channels team:

• Early Learning Information (ELI)
• ENROL
• Secure Data Portal (SDP) (formerly School Data Portal)*

NZQA Call Centre

Contact details for the NZQA Call Centre

The NZQA Call Centre is available Monday to Friday, between the hours of 8:00am and 5:00pm.

Phone: 0800 697 296

NZQA Contact Centre — NZQA

Education Sector Logon Applications supported by the NZQA Call Centre:

• NZQA External Moderation
• NZQA Schools Extranet
• NZQA Tertiary Education Organisations Extranet

Tertiary Education Commission (TEC) Customer Contact Group

The TEC Customer Contact Group is available Monday to Friday, between the hours of 8:30am and 5:00pm.

Phone: 0800 601 301

e-mail: CustomerService@tec.govt.nz

Education Sector Logon Applications supported by the Tertiary Education Commission Sector Helpdesk:

• Literacy & Numeracy Adult Assessment Tool (LNAAT)
• TEC Industry Training Register (ITR)
• TEC Nga Kete Secure Portal
• TEC Workspaces

Teaching Council of Aotearoa New Zealand Helpdesk

Teaching Council Helpdesk is available Monday to Friday 8:30am - 4:30pm (closed public holidays)

Phone: +64 4 471 0852

Email: enquiries@teachingcouncil.nz

Education Sector Logon Applications supported by the Teaching Council:

• Hapori Matatū