Remove and reset MFA

Education Sector Logon (ESL)

Log into ESL self-service

Remove and reset MFA

If you have unfortunately lost your phone, you have options!

If you use Google Authenticator, you should be okay to log back in to your Google Authenticator App with your Google Account and your ESL MFA Account will still be there.

If you use the Microsoft Authenticator Application, unless you have previously set up a cloud upload/sync it is unlikely your ESL MFA account is retained, please refer to the instructions below:

To reset your MFA set up for any reason, please contact Education Service Desk:

Contact details for the Education Service Desk at the Ministry of Education.
The Education Service Desk is available Monday to Friday, between the hours of 7:30am and 5:30pm.

Freephone: 0800 422 599 (NZ Only)

Email: service.desk@education.govt.nz

The reason for contacting us is because resetting your MFA requires action from us, you will still be required to provide an MFA passcode even if you deleted the MFA account or application on your smart phone/device.

Note: To confirm your identity, you will be asked questions to verify your identity.

Removal of Your Existing MFA Setups

When the Education Service Desk analyst has completed the actions required on their end, they will ask you to perform the following steps.

Please refer to the instruction most appropriate to you.

  1. Open the Microsoft Authenticator app.
  2. Tap on the MFA account associated with your ESL account.
  3. Tap on the cog icon.
  4. Tap on remove account.

 

  1. Open the Google Authenticator app.

  2. Swipe left on the MFA account associated with your ESL account. 
    Note for iPhones swipe left and select the delete icon.

  3. Click remove account to confirm.
  1. Open the Authenticator browser extension to the right of your web address bar (URL)

  2. Click the Pen icon on the top right to edit.

  3. Delete the account.

Setting Up Your New MFA

Follow the instructions on the Setting up Multifactor Authentication page to set up your new MFA.

Transferring your MFA Account information within your Authentication Applications:

For users of Microsoft Authenticator Application please refer to the help page below:

Back up and recover account credentials in the Authenticator app - Microsoft Support

For users of Google Authenticator Application please be advised that unless you have turned off Sync in the settings of Google Authenticator Application your account information are automatically uploaded to the cloud and made available again once you sign into the authenticator application. Please refer to the help page below for more information:

Get verification codes with Google Authenticator - Android - Google Account Help