If you have forgotten or changed the e-mail address linked to your ESL account or moved to a different organisation, please contact the Education Service Desk for instructions. Phone 0800 422 599 (NZ Only).

To recover your username or passphrase using the instructions below you must;

1. know the e-mail address that was used to register your ESL account
2. be able to access e-mail sent to that mailbox, and
3. have setup your ESL security questions and still know the answers

Forgotten username assistance

To access a username reminder, select the Forgotten username hyperlink from the ESL logon screen.

You will need to enter the email address associated with your account.

The system will email your username to the provided email address (if a username matches the provided email address in ESL).

Forgotten passphrase assistance

To reset your passphrase, select Forgotten passphrase hyperlink from the ESL logon screen.

You will need to enter your username and the email address that is associated with your account.

You will be asked to complete your security questions.

Note: If you have not set up your security questions then you will need to contact your organisation's Delegated Authoriser or the Education Service Desk.

Once you complete your security answers, you will be presented with the following page. You will need to enter a one-time passphrase. This will be sent to your email address. (see example below)

Note: If you accidentally exit away from the “choose new passphrase” page, your one-time passphrase will be valid for 6 hours and can be used to log into ESL.

You will be prompted to change your passphrase once logged in.