Education Service Desk

Contact details for the Education Service Desk at the Ministry of Education.
The Education Service Desk is available Monday to Friday, between the hours of 7:30am and 5:30pm.

Freephone: 0800 422 599 (NZ Only)

Email: service.desk@education.govt.nz

Sector Applications supported by the Education Service Desk:

• Border Exceptions
• Creatives in schools
• Distance Learning Packs
• e-asTTle (online Assessment tool)
• Education Learning Management System
• Emergency Resourcing  
• ENROL 
• Ngā iti Kahurangi   
• NSI (National Student Index)
• PaCT (Progress and Consistency Tool)
• PLD (Professional Learning Development) 
• NZQA SSE (Secondary School Extranet, Digital Moderation)
• NZQA TEOE (Tertiary Education Organisation Extranet) 
• SESTA (School Transport Application)
• Reading Recovery 
• Teaching council - Hapori Matatū
• Te Puna Ohunahi Mātauranga
• Regional Response Fund
• Whiria

Resourcing Support

Contact details for Resourcing Support at the Ministry of Education.

Resourcing Support is available Monday to Friday, between the hours of 8:00am and 5:00pm.

Phone: (04) 463 8383

e-mail: e.admin@education.govt.nz

Education Sector Logon Applications supported by Resourcing Support:

• Attendance Service (ASA)
• Early Learning Information (ELI)
• ENROL
• School Data Portal (SDP)
• School Transport Resourcing Administration System (STRAS-R)

NZQA Call Centre

Contact details for the NZQA Call Centre

The NZQA Call Centre is available Monday to Friday, between the hours of 8:00am and 5:00pm.

Phone: 0800 697 296

NZQA Contact Centre — NZQA

Education Sector Logon Applications supported by the NZQA Call Centre:

• NZQA External Moderation
• NZQA Schools Extranet
• NZQA Tertiary Education Organisations Extranet

Tertiary Education Commission (TEC) Customer Contact Group

The TEC Customer Contact Group is available Monday to Friday, between the hours of 8:30am and 5:00pm.

Phone: 0800 601 301

e-mail: CustomerService@tec.govt.nz

Education Sector Logon Applications supported by the Tertiary Education Commission Sector Helpdesk:

• TEC Industry Training Register (ITR)
• TEC Nga Kete Secure Portal
• TEC Workspaces

NZCER Service Desk

Contact details for the NZCER Adult Assessment Tool Service Desk

The NZCER Adult Assessment Tool Service Desk is available Monday to Friday, between the hours of 8:00am and 4:30pm.

Phone: 04 381 4576

E-mail: assessforadults@nzcer.org.nz

Website: Assessment Tool Online Support

Education Sector Logon Applications supported by the NZCER Adult Assessment Tool Service Desk:

• Literacy & Numeracy Adult Assessment Tool (LNAAT)

Teaching Council of Aotearoa New Zealand Helpdesk

Teaching Council Helpdesk is available Monday to Friday 8:30am - 4:30pm (closed public holidays, including Wellington Anniversary Day 22 January)

Phone: +64 4 471 0852

Email: enquiries@teachingcouncil.nz

Education Sector Logon Applications supported by the Teaching Council:

• Hapori Matatū