Using the Microsoft Authenticator App
Please review the steps below if you would like to use Microsoft Authenticator as your Multifactor Authentication (MFA) application for your Education Sector Logon (ESL) account.
Download Microsoft Authenticator App from the following stores:
- Microsoft Authenticator App requires your device to be operating on at least iOS 11 or Android 6.0
- Microsoft Authenticator on the App Store (iOS)
- Microsoft Authenticator on Google Play (Android)
Notes:
- Please use your personal smart phone/device (or a work issued device that only you have access to).
- The User Interface and other graphics may have changed from when this guide was created.
What you need to successfully set up MFA for your ESL Account:
- A smart phone/device that only you have exclusive access to and is capable of installing applications from the Apple App Store or Google Play Store.
- The Microsoft Authenticator App
- The QR Code on the Multifactor Authentication Set up screen on ESL.
How to perform first time setup with Microsoft Authenticator App:
When prompted, you will need to set up MFA for your ESL account.
Download/Open Microsoft Authenticator App.
Accept any prompts e.g., Privacy agreement, or later, allow camera to be used by the app.
Tap scan a QR Code.
Scan the QR code shown to you by the ESL MFA set up screen.
The app should now generate a passcode for you to use.
These Passcodes are Time-Based (commonly 30 seconds) and One-Time use (TOTP)
Go back to the ESL MFA set up screen and click continue.
Note: if you wish to cancel the set up after scanning the QR code you will need to remove the ESL account that is now on your Authenticator app too.
Provide the 6-digit code currently shown in your authenticator app.
Click Verify.
With a valid TOTP, you will now be logged in
Please keep your MFA device safe and have it ready for the next time you want to access the Delegated Authoriser portal or MFA enabled applications, using your ESL account.
What to do if you already have accounts on your Microsoft Authenticator App
Follow the instructions below if you already use Microsoft Authenticator and have existing accounts.
If you already have other accounts on your authenticator app,
tap the plus icon on the top right,
select Other (Google, Facebook, etc.)
and then scan the QR code on the MFA setup page on ESL.
Scan the QR code shown to you by the ESL MFA set up screen.
The app should now generate a passcode for you to use.
These Passcodes are Time-Based (commonly 30 seconds) and One-Time use (TOTP)
Go back to the ESL MFA set up screen and click continue.
Provide the 6-digit code currently shown in your authenticator app.
Click Verify.
With a valid TOTP, you will now be logged in.
Please keep your MFA device safe and have it ready for the next time you want to access the Delegated Authoriser portal or MFA enabled applications, using your ESL account.
Finding the Verification Passcode for MFA
Once you have set up your Authenticator App, you will see the passcodes being generated and refreshed once you open the app. Make sure you are entering the correct code by verifying the name above the code. It will say Education Sector Logon.
Lost/Replaced your device?
If you have lost or are prevented from accessing to your device for one unfortunate reason or another and must set up your MFA on a new device; please call Education Service Desk and request that your current MFA be removed from your ESL account.
Freephone: 0800 422 599 (NZ Only)
Email: service.desk@education.govt.nz
Note: To confirm your identity, you will be asked questions to verify your identity.