Education Service Desk

Freephone: 0800 422 599 (NZ Only)

Email: service.desk@education.govt.nz

Sector Applications supported by the Education Service Desk:

• Border Exceptions
• Construction Management
• Counselling in Schools
• Creatives in schools
• Cyber Security Resources
• Distance Learning Packs
• e-asTTle (online Assessment tool)
• Education Learning Management System
• Emergency Resourcing
• ENROL
• Ka Ora, Ka Ako
• Ngā iti Kahurangi   
• NSI (National Student Index)
• NZQA SSE (Secondary School Extranet, Digital Moderation)
• NZQA TEOE (Tertiary Education Organisation Extranet)
• PaCT (Progress and Consistency Tool)
• Physical Restraints
• PLD (Professional Learning Development)
• Pokapū Waka Kura
• Pokapū Waka Kura | School Transport Hub
• Pourato (Funding system for schools | kura and early learning)
• Private School Applications
• Property School Led
• Reading Recovery
• Regional Response Management
• Scholarships & Grants
• School Planning & Reporting
• SESTA (School Transport Application)
• Te Mahau
• Te Mahau Service Portal
• Te Puna Ohunahi Mātauranga | Education Workforce
• Teaching council - Hapori Matatū
• Whiria

Channels Team

Formerly Resourcing Support*

Contact details for the Channels team at the Ministry of Education are below.

Phone: (04) 463 8383

Email: e.admin@education.govt.nz

Support is available Monday to Friday, between the hours of 8:00am and 5:00pm.

Education Sector Logon Applications supported by the Channels team:

• Attendance Service (ASA)
• Early Learning Information (ELI)
• ENROL
• Secure Data Portal (SDP) (formerly School Data Portal)*

NZQA Call Centre

Contact details for the NZQA Call Centre

The NZQA Call Centre is available Monday to Friday, between the hours of 8:00am and 5:00pm.

Phone: 0800 697 296

NZQA Contact Centre — NZQA

Education Sector Logon Applications supported by the NZQA Call Centre:

• NZQA External Moderation
• NZQA Schools Extranet
• NZQA Tertiary Education Organisations Extranet

Tertiary Education Commission (TEC) Customer Contact Group

The TEC Customer Contact Group is available Monday to Friday, between the hours of 8:30am and 5:00pm.

Phone: 0800 601 301

e-mail: CustomerService@tec.govt.nz

Education Sector Logon Applications supported by the Tertiary Education Commission Sector Helpdesk:

• TEC Industry Training Register (ITR)
• TEC Nga Kete Secure Portal
• TEC Workspaces

NZCER Service Desk

Contact details for the NZCER Adult Assessment Tool Service Desk

The NZCER Adult Assessment Tool Service Desk is available Monday to Friday, between the hours of 8:00am and 4:00pm.

Phone: 04 381 4576

E-mail: assessforadults@nzcer.org.nz

Website: Assessment Tool Online Support

Education Sector Logon Applications supported by the NZCER Adult Assessment Tool Service Desk:

• Literacy & Numeracy Adult Assessment Tool (LNAAT)

Teaching Council of Aotearoa New Zealand Helpdesk

Teaching Council Helpdesk is available Monday to Friday 8:30am - 4:30pm (closed public holidays)

Phone: +64 4 471 0852

Email: enquiries@teachingcouncil.nz

Education Sector Logon Applications supported by the Teaching Council:

• Hapori Matatū