Forgotten username and password

Education Sector Logon (ESL)

Forgotten username and password

Forgotten username assistance

To access a username reminder, select the Forgotten username hyperlink from the ESL logon screen.

Forgotten username link under login fields.

You will be need to enter the email address associated with your account.

Enter email in text field under forgotten username and click continue button.

The system will email your username to the provided email address (if a username matches the provided email address in ESL).

Forgotten password assistance

To reset your password, select Forgotten password hyperlink from the ESL logon screen.

Forgotten password link under login fields

You will need to enter your username and the email address that is associated with your account.

You will be asked to complete your security questions.

Note: If you have not set up your security questions then you will need to contact your school Delegated Authoriser or the Education Service Desk.

Security questions for forgotten password and continue button.

One you complete your security answers, you will be presented with the following page. You will need to enter a one-time password. This will be sent to your email address. (see example below)

The choose a new password screen with fields and tips.

Note: If you accidentally exit away from the “choose new password” page, your one-time password will be valid for 4 hours and can be used to log into ESL.

You will be prompted to change your password once logged in.