Forgotten username and password
Forgotten username assistance
To access a username reminder, select the Forgotten username hyperlink from the ESL logon screen.
You will be need to enter the email address associated with your account.
The system will email your username to the provided email address (if a username matches the provided email address in ESL).
Forgotten password assistance
To reset your password, select Forgotten password hyperlink from the ESL logon screen.
You will need to enter your username and the email address that is associated with your account.
You will be asked to complete your security questions.
Note: If you have not set up your security questions then you will need to contact your organisation's Delegated Authoriser or the Education Service Desk.
Once you complete your security answers, you will be presented with the following page. You will need to enter a one-time password. This will be sent to your email address. (see example below)
Note: If you accidentally exit away from the “choose new password” page, your one-time password will be valid for 4 hours and can be used to log into ESL.
You will be prompted to change your password once logged in.