Setting up and using MFA:

Upon successful login with your ESL username and passphrase, you will be prompted to set up MFA before accessing the ESL Delegated Authoriser portal or an MFA enabled application with your ESL account.

Once your ESL account has an MFA set up, you will be required to provide the 6-digit passcode shown in your app when prompted during login.

However, should you lose access to your MFA set up you will need to contact Education Service Desk and request the removal of the MFA after providing evidence of identity. 

Note: You will be required to set up MFA again to access ESL as a DA after it has been removed by your request.

To begin the set up:

We recommend downloading the Google Authenticator or Microsoft Authenticator app for free from Apple’s App Store or Google’s Play store. Most smartphone-based authenticator applications will work, but our support is limited to these two.

Refer to the help guides below for your chosen authenticator app

• Using the Microsoft Authenticator App
• Using the Google Authenticator App
• Troubleshooting Ideas

Most smartphone-based authenticator applications are similar and will operate like below:

1.    Scan QR code provided when prompted to set up MFA.
2.    Authenticator app will start generating Passcodes.
3.    Provide Passcode back to the application/website that is asking you for MFA.

If you are having trouble scanning the QR code, make sure that your camera is clear of debris, and nothing is covering the QR code. 

If you still can’t scan the QR code, use the manual entry option in your authenticator app and enter the Account name and Secret key provided in the “Other authentication options.” section on the MFA set up page on ESL as shown in the image.

Finding the Verification Passcode for MFA

Once you have set up your Authenticator App, you will see the passcodes being generated and refreshed once you open the app. Make sure you are entering the correct code by verifying the name above the code. It will say Education Sector Logon.